Questions

FREQUENTLY ASKED

Everything you need to know before your first ride.

How much are intro rides?

Try us out with 3 rides for $29. It's a great way to experience different class formats and find what works for you. Book online, through the CycleBar app, or call us at (571) 604-5566.

What should I know before my first class?

Show up 15 minutes early so we can check you in, give you a quick tour, get you set up with shoes, and adjust your bike. Wear comfortable workout clothes you'd wear to any gym. Bring a water bottle if you have one, but we have water stations in the studio. That's it.

Read the full first visit walkthrough →

Do I need special shoes?

Nope. We have cycling shoes you can use:

  • First visit: free
  • Members: always free
  • Package holders: $4 per class

If you want to bring your own, our pedals are dual-sided and work with Delta/Look and SPD cleats.

What types of classes do you offer?

We run five different ride formats:

  • Classic (45 min): Intervals, choreo, hill climbs, and upper body. Our signature ride.
  • Connect (45 min): No screens, no numbers. Just rhythm and choreography.
  • Strength (45 min): Heavier upper body work. Cardio and strength in one ride.
  • Empower (45 min): No choreo. Intense intervals and heavy saddle time.
  • Xpress (30 min): 30 minutes of nonstop intervals. Half the time, same energy.

Not sure which one to try? Classic is where most people start.

Can I pick my bike?

Yes. When you book through the app or website, you choose your bike number. Want to ride next to a friend? Just ask which bike they picked and grab the one beside it.

What are my membership options?

We offer single class purchases, multi-class packages, and unlimited monthly memberships. Memberships are month-to-month with 30 days notice to cancel. No long-term contracts.

If you need to pause for any reason (travel, medical, life stuff), we offer a membership freeze for $15/month. Your credits stay safe and your rate stays locked.

For current pricing, call us at (571) 604-5566 or email ashburn@cyclebar.com.

Where are you and where do I park?

We're at 20020 Ashbrook Commons Plaza, Suite 119, Ashburn, VA 20147 (inside Ashbrook Commons Plaza). Free parking right in the plaza lot.

What is the late cancellation fee?

A late cancellation costs $15. That applies any time you cancel within 12 hours of the class start time.

Members get one free cancellation a month for emergencies. Just let us know before class starts and we'll waive it. If class has already started, the fee comes back to you as an account credit you can spend on anything except membership dues.

What happens if I no-show a class?

A no-show is $20, and that one we can't waive.

If something comes up, cancel the booking even at the last minute and it drops to the $15 late cancel fee instead.

How many bikes are in the studio?

Our ride room has 35 bookable bikes.

You pick your exact bike when you book, and we'll fit it to you before your first ride. It's a full room without being a crowded one, so you can always see the instructor and nobody's riding on top of anybody.

How do I cancel my membership?

Come into the studio and fill out a cancellation form. We need 30 days written notice, so once management processes the signed form your membership ends 30 days from that date.

You'll owe the very next invoice and nothing after it. Virginia law also gives you the right to cancel a brand new membership within three business days for a full refund.

Read the full membership terms →

Can I freeze my membership instead of canceling?

Yes. You can freeze a recurring membership for up to 2 months at a time for $15 a month, starting the first day of the freeze.

One thing to know: you can't cancel while you're frozen. The membership has to come off freeze and be charged once first, and that payment then counts as the past invoice for your cancellation.

What happens if I show up late?

Members arriving more than 5 minutes after the start time can't be admitted to class, and first-time riders can't be admitted once class has started.

Come 15 minutes early for your first ride so we can get your shoes and set up your bike without rushing.

See the first visit guide →

Looking for cancellation windows, late fees, or the full membership terms? See our studio policies.

Ready to ride?

3 RIDES FOR $29

GRAB THE INTRO OFFER