Studio Policies

A $15 late cancellation fee applies to any booking canceled within 12 hours of class start time.
Members get one free cancellation per month in case of emergency. Notify the studio before class starts to have the fee waived. If class has already started, the fee is refunded as an account credit usable for anything except membership dues.
No-shows are charged $20, with no exceptions.
A shoe rental fee applies to ClassPass and insurance riders (Wellhub, Renew, etc.), package holders, and drop-ins. First-time paid riders get this fee waived (does not apply to ClassPass or insurance riders).
Members arriving more than 5 minutes late will not be admitted to class.
First-time riders arriving after class start will not be admitted.

Cancellations require 30 days written notice. Notice must be submitted in the studio using a cancellation form.
Once the form is signed, management processes the cancellation to end the membership 30 days from that date.
The member is responsible for the very next invoice, and no further membership dues after that.

Riders under 18 need parental approval to ride.
All riders must complete a liability waiver. The waiver lives in the Club Ready member profile. A link can be sent to complete online, or a signature can be collected at the front desk.
All riders must have a photo on file.
It is the rider's responsibility to inform staff of any significant medical needs or restrictions, such as light or noise sensitivity.
Both staff and members are expected to be polite and appropriate at all times.

Recurring memberships can be frozen for up to 2 months at a time.
A frozen membership is charged a $15 monthly fee starting the first day of the freeze.
A member on freeze cannot cancel during the freeze. The membership has to be unfrozen and dues charged first. Cancellation can then start with that payment acting as the past invoice.
Any exceptions (major illness or injury, temporary relocation, etc.) are granted only at the discretion of the management team.

THE HOUSE RULES